Complaints Policy

Last updated: 2026

How to raise a concern

If something about your asbestos service or your experience with Columbia Asbestos Removal isn't right, we want to hear about it directly. The fastest way to reach us is email — it creates a written record that both sides can refer to.

Where to send it

Email contact@columbiaasbestosremoval.com with:

• Your name and the property address the job was at
• Approximate date of service or contact
• What happened and what outcome you're looking for
• Photos if relevant

You can also call (803) 859-4938 during business hours — we'll follow up with an email so there's a written record.

Our response

You'll get an acknowledgment within one business day. We aim to resolve most concerns within seven business days. If a matter needs an on-site revisit or coordination with a supplier, we'll tell you the expected timeline.

Escalation

If you're not satisfied with our response, you can escalate to the SC state licensing or consumer protection authority appropriate to your matter. We will provide the relevant contact information on request.